Help with the X17 Video app for iPhone, iPad and Android.
Questions, problems or feedback about the app: [email protected]
We read everything and usually reply within one business day. Tell us which phone or tablet you are using, it saves a round trip.
Most playback problems are network related — try switching between Wi-Fi and cellular, then pull down on the feed to refresh. If one specific clip still fails, email us the celebrity name and the headline and we'll look at that video directly.
Pull down on the feed to refresh. New video is filed throughout the day, so the list changes often. If it stays empty, check your connection and reopen the app.
Tap the magnifier and type a name, then press the search key on your keyboard. Search covers the full archive, not just recent posts, so older clips appear too.
X17 Video is free and supported by ads. On iPhone and iPad you'll be asked about tracking on first launch; on Android there is no tracking prompt, and you control the advertising identifier in your device settings. In some regions both versions also ask about ad personalization. You can decline and still use everything in the app — you'll simply see less relevant ads. Full detail is in our privacy policy, and you can ask us to delete your data at any time.
iOS 16 or later on iPhone and iPad, or Android 7.0 or later. No account and no subscription on either.
To license X17 content or for media enquiries, visit x17agency.com.